"Next week, millions of college students and young professionals will head home for the [...] holidays. We’ll sit with our families in warm, [...] dining rooms [...], reminiscing over old photographs, [...] and … Please. Let’s be frank. We are going home to fix our parents' computers."
"We are the Tech-Support Generation. Our job is to troubleshoot the complex but imperfect technology that befuddle mom and dad, veterans of the rotary phone, the record player and the black-and-white cabinet television set."
"For our parents, the lingo is foreign and indecipherable. IP address? Why should they even have to know what that means? The worst part is that they know it should and can work—if they can just crack the alien code. When they can’t get it to work, they make preposterous compromises they never would accept with a new car or household appliance."
Story of my life.
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